Resumé.

I’m Patrick Iverson, an ever-curious, always optimistic, and highly driven problem solver working to make technology more user-friendly.

Employment History

New Mexico Interactive, LLC (NIC Inc.)

Director of Operations and Marketing • Feb 2017 – Present

Providing eGovernment solutions in the form of software development, data sales, and payment processing for the State of New Mexico.

Responsibilities include:
  • Provide oversight of project management activities
  • Provide project schedule, priority, resource tracking and reporting
  • Manage partner and customer relationships
  • Lead marketing development of strategies to drive application usage
  • Approve and oversee products and product portfolio
  • Manage and perform requirements gathering and analysis for new project development and change management
  • Manage project documentation and reporting requirements
  • Oversee enterprise payment processing integration
  • Oversee service desk support
  • Provide initial and ongoing training
  • Assist in the identification, resolution, communication, and closure of service desk issues

Project Manager • Jan 2016 – Feb 2017

Providing eGovernment solutions in the form of software development, data sales, and payment processing for the State of New Mexico.

Responsibilities include:
  • Work with partners to provide product direction and roadmap
  • Provide support to partners and customers
  • Gather and document all product requirements Responsible for all project documentation and reporting
  • Manage individual project timeline and delivery
  • Manage relationship and communications with partners
  • Drive marketing of product to citizens
  • Work with partners to determine transaction fees by utilizing market research data, reviewing development costs, and anticipating volume
  • Identify and communicate regarding issues and roadblocks
  • Become an expert in business processes and find efficiency opportunities

UX/UI Designer & Front-end Developer • Feb 2013 – Jan 2016

UX/UI designer and front-end developer. Research, design, prototype, develop, test, implement, deploy, and optimize web and mobile applications that help connect government with its citizens.

Responsibilities include:
  • Implement new website designs for agency review and approval
  • Develop screen flows, wireframes, and prototypes
  • Oversee adherence to usability and accessibility standards
  • Assist the Director of Portal Operations with ongoing training of
    the systems for agencies
  • Develop graphics and maintain content for web and marketing collateral
  • Execute design standards as directed by team leader
  • Maintain and develop new web pages, brochures, and presentations
  • Work with constituents, other staff to determine appropriate content design
  • Assist in the identification, resolution, communication, and closure of service desk issues

Won an IMA Outstanding Achievement Award and a 22nd Annual Communicator Award of Distinction for the Individual Driver History Record web application design. I was responsible for the user interface and front-end development.

Xynergy, Inc.

Designer & Front-end Developer • August 2012 – February 2013

Narasopa Media LLC

Designer & Front-end Developer • March 2012 – February 2013

Brainstorms, Inc

Art Director & Web Manager • December 2010 – March 2012

A journey of a thousand miles begins with a single step.

COPYRIGHT © 2011 – 2019 PATRICK IVERSON · BUILT WITH AND MANY THANKS TO WORDPRESS / SAGE / BOOTSTRAP / FONT AWESOME / SLICK / LITY / INTER