Employment History
New Mexico Interactive, LLC (NIC Inc.)
Director of Operations and Marketing • Feb 2017 – Present
Providing eGovernment solutions in the form of software development, data sales, and payment processing for the State of New Mexico.
Responsibilities include:
- Provide oversight of project management activities
- Provide project schedule, priority, resource tracking and reporting
- Manage partner and customer relationships
- Lead marketing development of strategies to drive application usage
- Approve and oversee products and product portfolio
- Manage and perform requirements gathering and analysis for new project development and change management
- Manage project documentation and reporting requirements
- Oversee enterprise payment processing integration
- Oversee service desk support
- Provide initial and ongoing training
- Assist in the identification, resolution, communication, and closure of service desk issues
Project Manager • Jan 2016 – Feb 2017
Providing eGovernment solutions in the form of software development, data sales, and payment processing for the State of New Mexico.
Responsibilities include:
- Work with partners to provide product direction and roadmap
- Provide support to partners and customers
- Gather and document all product requirements Responsible for all project documentation and reporting
- Manage individual project timeline and delivery
- Manage relationship and communications with partners
- Drive marketing of product to citizens
- Work with partners to determine transaction fees by utilizing market research data, reviewing development costs, and anticipating volume
- Identify and communicate regarding issues and roadblocks
- Become an expert in business processes and find efficiency opportunities
UX/UI Designer & Front-end Developer • Feb 2013 – Jan 2016
UX/UI designer and front-end developer. Research, design, prototype, develop, test, implement, deploy, and optimize web and mobile applications that help connect government with its citizens.
Responsibilities include:
- Implement new website designs for agency review and approval
- Develop screen flows, wireframes, and prototypes
- Oversee adherence to usability and accessibility standards
- Assist the Director of Portal Operations with ongoing training of
the systems for agencies - Develop graphics and maintain content for web and marketing collateral
- Execute design standards as directed by team leader
- Maintain and develop new web pages, brochures, and presentations
- Work with constituents, other staff to determine appropriate content design
- Assist in the identification, resolution, communication, and closure of service desk issues
Won an IMA Outstanding Achievement Award and a 22nd Annual Communicator Award of Distinction for the Individual Driver History Record web application design. I was responsible for the user interface and front-end development.
Xynergy, Inc.
Designer & Front-end Developer • August 2012 – February 2013
Narasopa Media LLC
Designer & Front-end Developer • March 2012 – February 2013
Brainstorms, Inc
Art Director & Web Manager • December 2010 – March 2012